The Project Illusion

A project can be delivered on time, on budget and fully in scope, and still lose the business money.

The Project Illusion is the tendency for individual projects to appear healthy, on time, on budget and in scope, while the portfolio as a whole consistently underdelivers. The projects are not the problem. The system between them is: shared specialists queue work across projects, so green dashboards can sit on a portfolio that is losing value.

For decades the profession has measured project success against the triple constraint of time, cost and scope. Those measures answer a narrow question, "did we build what we said we would, for what we said it would take?" They say nothing about the question that actually matters to the business, "was this the best use of finite capacity, and did the value arrive when it was worth the most?"

That definition of project success is not wrong. A project that misses its date and overruns its budget has usually failed. The trouble is that meeting all three is treated as proof of success, and it is not. Project success measured one project at a time cannot see the portfolio those projects share, which is exactly where the Project Illusion lives.

Why is on time and on budget not the same as project success?

Value is a function of timing, not just completion. A project finished on its planned date can still deliver its benefit into a window where that benefit is worth far less, because a competitor moved first, a market shifted, or a higher-value piece of work was starved of the resources tied up delivering it.

The triple constraint treats a project as a self-contained promise. Flow Economics treats it as an investment competing with every other investment for the same constrained resources. Judged that way, "on time and on budget" is necessary but nowhere near sufficient. The real questions are whether the value still justifies the cost to complete, and whether the timing of that value is being optimized across the portfolio.

Question Triple constraint Flow Economics
What it measures Did we build what we said, for what it should take Was this the best use of finite capacity
View of a project A self-contained promise An investment competing for constrained resources
Green status means On track Possibly still the wrong thing to be finishing
Metrics used Time, cost, scope Drag cost, DIPP
What the triple constraint asks compared with what Flow Economics asks.

Seeing through the illusion

The metrics that dispel the illusion are the ones that price time and test remaining value: drag cost, which puts a money figure on delay, and DIPP, Stephen Devaux's measure of whether a project is still worth finishing from this point forward. Together they replace "is it on track?" with "is it still the best thing we could be doing with this capacity, and is the value arriving when it counts?"

Once a portfolio can answer that, a green status report stops being reassuring on its own. A project can be perfectly on track and still the wrong thing to be finishing. Naming the illusion is the first step to running the portfolio by value rather than by adherence to a plan.

Ben Rawson

Ben Rawson is co-founder of Flow Economics and co-author, with Albert Ponsteen, of the forthcoming Flow Economics: The Missing Layer Between Strategy and Delivery. More about Ben


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